Lifeline Privacy policy

Version: 2.0
Last update: May 6, 2023

Introduction

This Privacy Policy is for Lifeline, a macOS app developed by Saent Holding Ltd. This document designed to inform you about our data collection, use, and sharing practices when you use our app. By using Lifeline, you agree to the terms outlined in this policy.

Consent

By using Lifeline, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy. If you do not agree with these practices, please do not use our app.

If you have any questions or concerns, or if you wish to withdraw your consent, please contact us at support@saent.com.

App name and developer/company information

App name: Lifeline

Company information:

Saent Holding Ltd.Room 502-503
5th Floor, Connaught Commercial Building
185 Wanchai Road
Wanchai, Hong Kong

Contact information for privacy-related inquiries: support@saent.com

Personal data collection

We collect the following personal data:

UUID
In-app events (e.g., screens opened, buttons clicked, etc.)
Email address (optional; user opt-in)

Purpose of data collection

Users can decide to leave their email to opt in to receiving educational emails about the app (e.g., email onboarding series). Doing so isn’t mandatory to use the app.
We collect UUID and in-app events for product analytics only.

Third-party sharing

We share data with the following third-parties:

Segment, a CDP that helps us centralize data and make it easy to send it onwards to other downstream tools.
Amplitude, for product analytics.
Userlist, for educational emails.

Data retention and security measures

We store raw event data in Segment for six months. This allows us to have six months of historic data in any new tool that we decide to connect to Segment.

We store raw event data in Amplitude for three months. Amplitude retains aggregated, anonymized data so we can analyze long-term trends in our product usage without needing the detailed, raw data.

When opted in, we store a user’s email in Userlist indefinitely, to keep track of subscriptions and unsubscribe events (unless the user requests us to remove all data).

Any other data the user enters in Lifeline (such as session labels or calendar events) are stored locally on the user’s device and never go to any servers of Saent Holding or our partners.

User rights

Users can contact support@saent.com to access, correct, or delete their personal data. Since we’re a small, part-time team, we need 10 to 15 business days to process such requests.

Children's Privacy

Lifeline is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at support@saent.com.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

Changes to the App

We may update our app from time to time, which may affect the way we collect, use, or share your personal data. We will inform you of any significant changes through in-app notifications, email, or on our website at https://saent.com.

Updates to the Privacy Policy

When we make changes to our Privacy Policy, we inform users in the app, by email, and on our website, https://saent.com. Please review this Privacy Policy periodically to stay informed about any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: